At Nadia Adventures, we want you to have a smooth shopping experience with confidence in your purchase. Please read our Returns & Refund Policy carefully before placing your order.
Eligibility for Returns
- We only accept returns if the product delivered is defective, damaged, or incorrect.
- Customers must notify us within 7 days of delivery by contacting us at [email protected].
- Items must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items
- Products that have been used or damaged by the customer
- Items without original packaging or missing parts
- Customized or special-order products
Refunds
- In certain cases, a refund may be arranged via bank transfer or another suitable method after confirmation with our support team.
- Refunds will only be processed once the returned item is received and inspected.
Exchanges
If you receive a defective or incorrect item, we will replace it with the correct product at no additional cost.
Return Shipping
- Customers may be required to cover return shipping costs unless the return is due to our error (defective, damaged, or wrong item).
- We recommend using a trackable shipping service to ensure safe return delivery.
Process for Returns
- Contact us at [email protected] within 7 days of delivery.
- Provide your order details and a clear description (photos if possible) of the issue.
- Our support team will confirm the eligibility and guide you through the return process.
Contact Us
If you have any questions regarding our Returns & Refund Policy, please contact us at:
[email protected]